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      General

      If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return or exchange process and ensure a resolution to your satisfaction.

      Log in to your WineNation account and go to the account settings. From there, you can update your personal details, shipping address, and communication preferences.

      Yes, all our products are sourced directly from reputable manufacturers and distributors, ensuring that you receive genuine and high-quality beverages.

      You can reach our customer support team via email at [customer support email] or by calling [customer support phone number]. We are available [hours of operation] to assist you.

      Yes, we frequently offer promotions, discounts, and exclusive deals to our customers. Stay updated by subscribing to our newsletter and following us on social media.

      Shipping

      WineNation provides delivery services across Nigeria. However, delivery availability may vary based on your specific location. During the checkout process, you can verify if we deliver to your area.

      Yes, you can track your order's status by using the tracking number provided in your order confirmation email. This will allow you to monitor your package until it reaches your doorstep.

      Currently, WineNation only provides delivery services within Nigeria. We do not offer international shipping at this time.

      Payment

      WineNation accepts various payment methods, including credit cards, debit cards, and other electronic payment options. We partner with trusted third-party payment processors to ensure secure transactions.

      Order & Returns

      • To place an order, create an account or log in if you already have one.
      • Browse our curated selection of beverages and add your desired items to the cart.
      • Proceed to checkout, review your order, and provide the necessary details for delivery and payment.
      • Once your order is confirmed, you will receive an order confirmation email.

      The delivery timeframes depend on your chosen shipping option, your delivery location, and product availability. We offer standard and expedited shipping options, and estimated delivery times will be provided during the checkout process.

      Once an order is confirmed, changes or cancellations may not be possible. Please contact our customer support team as soon as possible if you need assistance with your order.